Refund policy
Returns
We offer a 30-day return window starting from the day your order is delivered. To qualify, the item must be unused, unworn, and in its original packaging with all tags attached. You'll also need to provide your order number or proof of purchase.
Sale items and gift cards are excluded from returns and are not covered by our return policy.
To start a return, please contact us at support@clognco.com.
Inspection & Damages
Please inspect your order as soon as it arrives. If your order arrives damaged, contact us within 15 days of receiving the package. Please retain all packaging materials and provide clear photos of the damage, as these may be required to process a claim. After 15 days, we may not be able to provide a replacement.
Incorrect Orders
If you received the wrong item, please email us at support@clognco.com within 15 days of delivery. Include your name, order number, a description of the issue, and a photo of the item received. We will send a replacement of the correct item. Refunds are not issued for incorrect orders.
Exchanges
If you'd like to exchange an item, send back the original following the return steps above. Once your return is approved, you can place a new order for the item you'd prefer.
Lost or Missing Orders
Clog & Co is not responsible for lost or missing orders that are marked as delivered by the carrier. If tracking shows your package was delivered but you can't locate it, please:
- Check with household members, neighbors, or building management who may have accepted the package on your behalf.
- Contact your local post office or carrier with the tracking number for additional delivery details.
If you're still unable to locate the package after these steps, please reach out to us and we'll do our best to assist. Please note that refunds are not issued for orders marked as delivered.
Late Arrival of Orders
While we strive to deliver all orders promptly, delays may occur due to unforeseen circumstances. We are unable to guarantee delivery by a specific date or offer refunds for items that do not arrive by a particular date, including holidays or special occasions. Once an order has shipped, we cannot edit or cancel it.
Sale Items
Sale items are not eligible for refunds, exchanges, or replacements.
International Orders (Final Sale)
All international orders are final sale and cannot be returned. In the rare case that an international order is lost in transit, we will issue a replacement.
EU Orders (14-Day Right of Withdrawal)
For customers located in the European Union, you have a 14-day cooling-off period after receiving your order, during which you may cancel or return it for any reason. Returned items must still meet the unused, original-condition requirements stated above.
Refunds
Once your return is received and inspected, we'll notify you by email regarding approval. If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note your bank or credit card provider may need additional time to finalize the refund.
If more than 15 business days have passed since your refund was approved and it hasn't appeared, please contact us at support@clognco.com.
Contact Us
If you have any questions or need further assistance, please reach out to our customer service team at support@clognco.com. We're here to help and want your experience with Clog & Co to be a great one.
Thank you for choosing Clog & Co.